Privacy Policy

At Lattice Relay, operated by Lattice Tech Lab LLC ("we", "us", or "our"), we are committed to protecting your privacy. This Privacy Policy describes how we collect, use, and protect your information when you use our secure tunneling service and web dashboard.

1. Information We Collect

We collect only the minimum amount of information necessary to deliver and secure our services:

• Account Information: When you sign up, we collect your email address and store an encrypted hash of your password.
• Subscription Details: We track your subscription status, expiration date, and transaction records. Payment processing details (like credit card numbers) are handled directly by our secure payment processors; we do not store your credit card information.
• Operational Metadata: To route traffic to your local server, we temporarily process your tunnel agent's public IP address, connection timestamps, and the number of active streaming sessions (to enforce concurrency limits).

2. No Payload Logging (Zero Traffic Inspection)

Our service acts purely as a secure pipeline. We do not inspect, intercept, store, or log the actual data or media content (payload) that passes through your tunnel. All tunneled traffic is encrypted in transit between your local server and your remote viewing devices.

3. How We Use Your Information

We use the collected information for the following purposes:

• To authenticate your account and manage your secure tunnel connection.
• To enforce subscription limits, such as maximum daily streaming time and concurrent stream counts.
• To provide customer support and troubleshoot connection issues.
• To secure our infrastructure, prevent network abuse, and block malicious traffic.

4. Information Sharing and Disclosure

We do not sell, rent, trade, or share your personal information with third parties for marketing purposes. We may disclose your information only in the following circumstances:

• To service providers (such as payment processors and email delivery services) that perform necessary operations on our behalf.
• If required by law, subpoena, or legal process, to comply with applicable regulations.

5. Data Retention

We retain your account registration data for as long as your account remains active. Operational connection logs and metadata are automatically purged or anonymized regularly to ensure your remote viewing history remains private.

6. Security

We implement industry-standard administrative, technical, and physical security measures to safeguard your account data against unauthorized access, loss, or alteration. However, please remember that no method of transmission or storage is 100% secure.

7. Your Privacy Rights

You have the right to access, update, or request the deletion of your account and personal information. You can do this at any time through your account dashboard or by contacting us directly.

8. Changes to this Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.